1. About this policy
This Privacy Policy explains how TAADIWAY LTD collects, uses, stores, and protects information when authorised riders use the TaadiWay Rider mobile application.
TaadiWay Rider is an operational delivery application used by approved riders to receive and manage delivery assignments, communicate during deliveries, update delivery progress, and support dispatch operations.
2. Information we collect
Depending on how the app is used, we may collect:
- Account and identity information: phone number, rider name, rider identifier, profile information, branch, work type, account status, and authentication records.
- Location information: precise device location, latitude, longitude, movement, speed, bearing, accuracy, location timestamps, and related location-service information.
- Delivery and operational information: assigned orders, pickup and drop-off information, order status, delivery activity, collection and payment-status records, dispatch offers, and rider availability.
- Device and application information: notification tokens, app-state information, device connectivity, diagnostic information, and technical data needed to operate and secure the app.
- Communications information: verification requests, SMS delivery records, and information provided when contacting TaadiWay for support.
3. Background location
TaadiWay Rider collects precise location data to enable live rider availability, dispatch coordination, delivery tracking, route and movement monitoring, and operational support even when the app is closed or not in use.
Background location is used only while supporting the app's core rider and delivery functions. It helps TaadiWay determine rider availability, coordinate assignments, monitor active delivery operations, and provide operational assistance.
Riders can stop active location tracking by going offline in the app. Location permissions may also be controlled through the device's system settings, although disabling required permissions may prevent the app from performing its core functions.
Location information is not used to provide third-party advertising, and TaadiWay Rider does not contain advertising.
4. How we use information
We use collected information to:
- Authenticate riders and protect rider accounts.
- Confirm whether a rider is authorised and active.
- Show and manage delivery assignments.
- Coordinate dispatch and rider availability.
- Track active delivery operations and order progress.
- Send service, order, and operational notifications.
- Maintain delivery, payment-status, and settlement records.
- Detect errors, abuse, fraud, and security incidents.
- Improve the reliability and performance of the app.
- Comply with legal and regulatory obligations.
5. Service providers
TaadiWay uses trusted service providers to operate the app and its supporting systems. These may include:
- Google Firebase and Google Cloud: for authentication, database services, cloud functions, notifications, hosting, security, and supporting infrastructure.
- FayaSMS: for sending authentication and service-related SMS messages.
- Device location and mapping services: where necessary to provide location-based rider and delivery functionality.
These providers may process information only as necessary to provide their services to TaadiWay and subject to their applicable terms and privacy safeguards.
6. When information may be shared
We may share information:
- With authorised TaadiWay staff who require it for dispatch, support, safety, account management, or delivery operations.
- With service providers that operate essential parts of the app and supporting infrastructure.
- When required by law, legal process, regulation, or a lawful request from an authorised public authority.
- When reasonably necessary to protect riders, customers, TaadiWay, or the public from fraud, abuse, security threats, or harm.
TaadiWay does not sell riders' personal information or precise location information.
7. Data security
We use reasonable administrative, technical, and organisational safeguards designed to protect information against unauthorised access, loss, misuse, alteration, or disclosure. However, no internet-based system or electronic storage method can be guaranteed to be completely secure.
8. Data retention
We retain information for as long as reasonably necessary to provide rider and delivery services, maintain business and operational records, resolve disputes, enforce agreements, support security investigations, and satisfy legal obligations.
Retention periods may differ depending on the type of information, the purpose for which it was collected, and applicable operational or legal requirements.
9. Rider choices and requests
Riders may contact TaadiWay to request access to, correction of, or deletion of eligible personal information associated with their Rider App account. Certain information may need to be retained where required for security, legal, accounting, operational, or dispute-resolution purposes.
Riders may control location and notification permissions from their device settings. Removing permissions required for core Rider App functionality may limit or prevent use of the app.
10. Account deletion
To request deletion of a TaadiWay Rider account and eligible associated personal information, contact us using the email address below. We may need to verify the requester's identity before processing the request.
11. Children's privacy
TaadiWay Rider is a workforce and delivery-operations application. It is not designed for children and is not intended for use by anyone who is not authorised by TaadiWay to operate as a rider.
12. Changes to this policy
We may update this Privacy Policy when the app, our services, legal requirements, or privacy practices change. The updated version will be published on this page with a revised “Last updated” date.
13. Contact us
Questions, privacy requests, or account-deletion requests may be sent to:
TAADIWAY LTD
Takoradi, Western Region, Ghana
Email:
developer@taadiway.com
Website:
https://taadiway.com